Our Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

YOU MUST CALL US AT 800-488-4340, OR EMAIL US AT sales@positive-energy.com BEFORE RETURNING ANY ITEM.


The shipping cost is based on the total price of your order, not on your location.  Products are shipped via UPS. Here is a chart of our charges:

Order Total Freight Charge
0 – $29.99 $9.50
$30.00 – $59.99 $10.50
$60.00 – $99.99 $12.50
$100.00 – $299.99 $18.00
$300.00 – $499.99 $30.00
$500.00 – $699.99 $45.00
$700.00 – $999.99 $60.00
$1000.00 – $1499 $90.00
$1500.00 – $2500 $120.00

We can usually ship products to Alaska for the same cost as the lower 48, since we will ship via US Mail.  If the cost is more that the price that comes up in your email, we will contact you with the upcharge before shipping your order.